Warranty Policy and After-Sales Service Introduction for Mirror Fitness Machine Monitors As a national high-tech enterprise, Guangzhou Ruiguan Electronic Equipment Co., Ltd. has always taken product quality and service guarantee as its core competitiveness, constructing a warranty policy and three-dimensional after-sales service system throughout the product life cycle for the mirror fitness machine monitor series (covering all size specifications). From daily maintenance of home users to large-scale deployment of commercial clients, Ruiguan ensures the stable operation of different size models in various usage scenarios through a combination of standardized processes and customized solutions, establishing a service benchmark in the commercial display field. I. Uniform Basic Warranty Framework for All Sizes Ruiguan provides all specifications of mirror fitness machine monitors with a "one-year free warranty" service. From 32-inch small-size models to customized super-large-size devices, all enjoy free maintenance and replacement services for core components (LCD panels, motherboards, processors, etc.). The warranty period is calculated from the product's factory date, and users can query the warranty status through the body serial number or purchase certificate. For home users, if the device has non-human-caused failures (such as screen flickering, touch failure, system crash, etc.) during the warranty period, they can directly call the national unified service hotline to apply for after-sales service. Ruiguan will respond within 24 hours and provide remote diagnosis. If parts need to be replaced, original factory parts will be sent by SF Express with installation instructions attached. For commercial clients, Ruiguan provides a "batch equipment unified filing" service, with a dedicated person docking the batch maintenance needs during the warranty period. For example, multiple devices purchased by chain gyms can enjoy synchronous warranty cycle management, reducing operation and maintenance complexity.

II. Diversified Extended Warranty and Value-Added Service Plans

Aiming at the differentiated needs of different users, Ruiguan has launched multi-level extended warranty services: home users can purchase the "1+1" extended warranty package (extending the warranty by 1 year), with the total price only 5% of the device's original price, covering the super-long warranty of core components such as liquid crystal panels. Commercial clients can customize the "3-year full warranty" plan, including unlimited on-site maintenance, firmware upgrades, and equipment inspections, suitable for high-frequency use scenarios such as fitness centers and corporate gyms. In addition, Ruiguan provides "accidental warranty" value-added services, covering equipment damage caused by accidental accidents such as water ingress and falls. For example, if the mirror display of a yoga studio causes glass breakage due to accidental collision by members, the mirror component can be quickly replaced through accidental warranty, reducing business losses. For commercial orders of more than 50 units, Ruiguan (gives) the "exclusive technical consultant" service, and the engineer team regularly visits to carry out equipment health detection, proactively (investigates) potential hidden dangers such as the cooling system and circuit connections.

III. Full-Scenario Response After-Sales Service Network

Ruiguan has established directly affiliated after-sales service centers in 31 provinces and cities across the country, constructing a fast response mechanism of "2-hour response - 24-hour on-site (urban areas) - 72-hour national coverage". For home users, it provides "video guidance + remote debugging" primary after-sales support, and 90% of software problems (such as system freezes and format incompatibility) can be solved through remote assistance. If hardware maintenance is required, urban users can enjoy on-site service within 48 hours, and remote areas are processed through the "mail repair + freight subsidy" method. Commercial clients are equipped with exclusive account managers who intervene in the service process from the equipment installation stage. For example, they design a "regional spare parts warehouse" plan for chain gyms, establishing spare parts storage centers in major regions such as North China, East China, and South China to ensure the deployment of common components (such as mirror glass and touch modules) within 24 hours. For overseas markets, Ruiguan cooperates with international logistics such as DHL and FedEx to provide "global warranty" services, and export models can enjoy maintenance support from local authorized service providers in major markets such as Europe, America, and Southeast Asia.

IV. Customized Technical Support and Training Services

Ruiguan is well aware of the special needs of commercial clients for equipment stability and functionality, providing customized technical support for scenarios such as hotels and enterprises: for example, developing a "one-key restore" system for the fitness centers of five-star hotels, which can quickly restore the factory settings through shortcut keys when the equipment is abnormal, reducing operation and maintenance pressure. It provides "employee training courses" for corporate fitness rooms, and engineers explain equipment operation specifications and basic fault troubleshooting methods on site to reduce the risk of human misoperation. For large projects (such as sports venues and rehabilitation institutions), Ruiguan provides "on-site service", and dispatches a technical team to follow up the equipment operation throughout the project cycle to ensure 24-hour uninterrupted service. In addition, all users can visit the "service support" section of Ruiguan's official website to download detailed installation manuals, driver programs, and fault code comparison tables for each size model, achieving self-service problem troubleshooting.

V. Sustainable Technical Upgrades and Spare Parts Guarantee

Ruiguan promises to provide at least 5 years of original factory spare parts supply for all models of mirror fitness machine monitors. Even if the model is discontinued, core components (such as motherboards and backlight modules) can still be obtained through after-sales channels. It provides users with continuous system upgrades through OTA (Over-The-Air Technology), such as adapting to new file formats and optimizing touch response speed, ensuring that the equipment can still maintain good performance after the warranty period expires. For the special needs of commercial clients, such as customized UI interfaces and industry-exclusive function development, Ruiguan's technical team can provide free debugging services during the warranty period—for example, customizing boot screens for fitness brands and developing professional data interfaces for rehabilitation institutions, truly realizing an integrated solution of "product + service".